Flight Cancelled? You May Be Owed Up to 600€

Under EU Regulation 261/2004, if your flight was cancelled with less than 14 days notice, you have a legal right to financial compensation.

Every year, millions of flights across Europe are cancelled. Most passengers don't realise they're entitled to significant financial compensation under EU law. If your flight departed from an EU airport (or arrived in the EU on an EU-based airline) and was cancelled, EU Regulation 261/2004 protects your rights.

The compensation amount depends on the distance of your flight: 250€ for flights under 1,500 km, 400€ for flights between 1,500 and 3,500 km, and 600€ for flights over 3,500 km. This compensation is separate from any refund you may be entitled to for the ticket itself.

Airlines often try to avoid paying by claiming 'extraordinary circumstances' such as bad weather. However, the European Court of Justice has ruled that technical problems, staff shortages, and even some weather situations do NOT qualify as extraordinary circumstances.

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Frequently Asked Questions

How long do I have to claim compensation for a cancelled flight?

The time limit varies by country. In most EU countries, you have between 2 and 6 years. In Portugal, it's 3 years. In the UK, it's 6 years. We recommend claiming as soon as possible.

What if the airline offered me a voucher instead of cash?

Under EU261, you have the right to choose between a cash refund and a voucher. Airlines cannot force you to accept a voucher. If they only offered a voucher, you can still claim your cash compensation.

Does EU261 apply to non-EU airlines?

EU261 applies to all flights departing from an EU/EEA airport regardless of the airline. For flights arriving in the EU, it only applies if the operating airline is EU-based.