Lufthansa Delayed or Cancelled Flight? Know Your Rights

As Germany's flag carrier, all Lufthansa flights departing from or arriving in the EU are fully protected by EU Regulation 261/2004.

Lufthansa is one of Europe's largest airline groups operating major global hubs in Frankfurt and Munich. If your Lufthansa flight was delayed by 3+ hours or cancelled, you are protected under EU261.

Lufthansa generally maintains an online portal for compensation claims. However, operational delays, crew scheduling errors, and technical faults are frequently rejected initially under blanket 'extraordinary circumstances' notices.

Under European law, technical maintenance issues and airline employee strikes (including Lufthansa pilot or cabin crew strikes) ARE eligible for full compensation. Only external air traffic control strikes or severe weather exempt Lufthansa from paying.

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Frequently Asked Questions

Are Lufthansa strikes covered under EU261?

Yes! The European Court of Justice ruled in Case C-195/17 that strikes by an airline's own staff (like Lufthansa pilots or ground staff) are NOT extraordinary circumstances. You ARE entitled to compensation.

What if my Lufthansa flight connected in Frankfurt or Munich?

If your connection through Frankfurt or Munich was missed due to a first-leg delay and you arrived 3+ hours late at your destination, you qualify for full compensation based on the entire trip distance.